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The original was posted on /r/artificial by /u/Revolutionary_Spaces on 2024-03-21 18:51:56.

There are good AI companies, and then there is Speechify AI.

Reason number 1: after 7 days you’re out of luck if you *ever* want a refund.

I subscribed for a year (I should have never done this). Tried to use the app and service, but just couldn’t stand the service (it doesn’t do anything it promises to do well - for example skipping footnotes? Nope. It’s not smart enough.)

A normal company would say “Oh, we took a lot of money from you, want to keep you happy to avoid reviews like this, and are glad to refund you at a prorated rate.”

Not Speechify - they won’t give you a dime back after 7 days. Doesn’t matter if you never use the service again. OUT OF LUCK.

I’ve worked with their team for days trying to get this refunded but they refuse. I’m forced to leave this review now.

Reason number 2: their team emailed me PII during the support engagement.

While engaging their support team they accidentally replied to me for another support ticket. While doing so they revealed PII for another customer (an email address).

Reason number 3: they employ a bot army on X (Twitter) to reply to bad reviews.

See the replies here: - obvious bot behavior (similar usernames, phrasing, popped out of nowhere).

Ever wonder how Speechify has so many positive reviews? I wouldn’t be surprised if they were faking them using bots as well.