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The original was posted on /r/maliciouscompliance by /u/Knowledgefromwork on 2024-05-10 02:03:28+00:00.

So this happened about 7-8 years ago in a busy Australian public hospital . We were having the busiest day in radiology when one of the admin staff comes asks about a patient getting a scan today. I explained to her as she knows we are fully booked and are really busy . I note the referral asking for a scan to be done in the next 4 weeks . It was routine follow up and has no clinical Urgency as per the request .

She says the patient is demanding it today . I tell her once again non urgent scans can’t come ahead of life threatening illness and trauma we need to scan . The admin staff returns five minutes later saying the patient is causing quite the scene and states” he’ll wait all day if he has too “ . I have two options . Option one - call security and come kick this man out or comply with his demand .

I tell the admin he can have his scan but he might literally wait all day . This was about 10am.

Come 12 pm the chief radiographer comes and sees me to say there is man complaining about a two hour wait. I explain the situation and say if I get ten minutes which I won’t I will scan the patient . The chief radiographer sees the waiting irate man and offers to book him in a few days time . The patient reiterated that he wait all day if he has too . The chief radiographer advices it’s his choice. He is informed that if he has an appointment he would likely not have to wait long . Come 3 pm we get another complaint from him which we ignore . Again he is offered another time later in the week. He refuses to book in. Come 5 pm I hand over to the afternoon shift in charge and explain about our waiting patient . We move the patient from the outpatients waiting room to the inpatient waiting room where it is bedlam. He again is offered another appointment and told the wait is now about two hours .he says he has waited this long he might of well wait some more.

Trolleys and wheelchairs are going every which way . He sits down and suddenly the situation dawns on him how busy we are with sick patients. You could just see it in his face. The next day I find out our irate patient Waited until 730 pm and was rather sheepish when brought in for scan and quite apologetic.

Patient demands non urgent radiology scan and say he will wait all day for it and he does .