Japan: SoftBank’s ‘emotion canceling’ AI tones down customers’ anger
interestingengineering.com
SoftBank is using AI to combat customer harassment in call centers. Its "emotion canceling" technology softens angry customers' voices.
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The original was posted on /r/aboringdystopia by /u/bleimanb on 2024-06-17 04:35:54+00:00.

Original Title: SoftBank’s new ‘emotion canceling’ AI turns customer screams into soft speech | The “emotion cancelling” technology aims to reduce stress levels among call center operators by softening the tone of angry customers’ voices.