This is an automated archive made by the Lemmit Bot.

The original was posted on /r/Ultralight by /u/kevo998 on 2024-08-24 23:40:15+00:00.

Just before I was about to set off for my section hike of my local Irish trail, decided to purchase the Nitecore NB20000 after hearing nothing a majority of positive things about them.

Straight out of the box it didn’t even turn on unless it was plugged in. I heard this could be solved by plugging it into the mains and changing via pass through, essentially ‘resetting’ it. Still no joy.

After mailing Nitecore and explaining the situation along with video evidence of me literally opening the brand new unit and ‘turning it on’ for the first time whilst showing the unit was fully charged they basically said their policy didn’t allow powerbanks, once opened to be returned, regardless of the users perceived grievances nor the state they were in.

So, here I am; now left with a €100 paper weight and a supplier willing to do it absolutely nothing. Safe to say I’ll never be ordering anything off Nitecore again after this. Which is a shame as I’ve previously never had a single issue with any of their products. Their NU25 headlamp has been a valiant servant to me for years now along with many of their cycling headlamps.