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The original was posted on /r/antiwork by /u/dunnley on 2024-10-18 11:38:32+00:00.

My friend works in customer service, as how they’ve always replied to someone they would essentially start

Hello ____,

So we have looked into whatever issue

She recently got in trouble for starting off the email with “so” that it was unprofessional. Looking for opinions on it if this actually is a no-no or just a manager being picky?