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The original was posted on /r/lifeprotips by /u/this_Name_4ever on 2024-10-21 14:26:08+00:00.

Often the person on the phone can see if you have agreed to a survey, and the service is sometimes better. I have also noticed shorter wait times when I say “yes”. Could be placebo effect but I have experimented and it really does seem to be better service. You are not obligated to actually take the survey (I do only if the service was really awesome and I want to give that person some cred) and can still just hang up at the end of the call.