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The original was posted on /r/datahoarder by /u/lightnb11 on 2024-10-24 19:05:34+00:00.

Western Digital is refusing to honor the warranty on my Ultrastar Hard Drive. They claim it was stolen. I provided them with a receipt showing them that I am the original purchaser. I bought these drives on New Egg.

Has anyone else dealt with this?

This is the email I got from Western Digital after asking them why I could not register my drive’s serial number online.

Dear [my name],

Thank you for providing your Proof of Purchase (POP).
Unfortunately, your product is not eligible for warranty update based on this receipt. 
We do honor warranty update from the purchase date, however, every proof of purchase submitted is subject for review and verified within our own records.

According to our records, serial number QGKAR3XT (MDL 0F31156) shows reported as lost or stolen and the warranty is void.
There is no warranty associated with the product.

Please note, pursuant to Western Digital’s Limited Warranty Policy (), Western Digital has no liability with respect to products that are not sold to you as new.

However, even if you bought the drive from Amazon, it was sold by a third party seller (PlatinumMicro) where there is no assurance how they acquired the drive that was sold to you. This is unfortunate risk buying from online third party sellers.
The warranty date remains and continues to be the current warranty period if there is any, even if the customer purchases one of these drives from a retailer and/or private party,

We recommend you contact your place of purchase for compensation or warranty support. You may use this email letter to demonstrate Western Digital’s official view of the product you purchased from your vendor.

We apologize for the inconvenience this issue may have caused you.
If you have any further questions, please reply to this email.

Sincerely,

Western Digital Service and Support