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The original was posted on /r/datahoarder by /u/edTechrocks on 2024-11-05 21:31:33+00:00.

I have a Synology 8 drive NAS. Each slot has a Seagate EXOS 18TB drive. About 10 days ago two of the drives failed. It was strange that they failed on the same weekend, but I guess that happens. Good thing I’ve got RAID6 with 2 drive redundancy.

I go to Seagate’s website for an RMA. Their system keeps telling me there’s an error at the last step of the order. I try with multiple credit cards and addresses, each one giving an error (I’m in USA). Then I get a fraud alert from one of my credit cards. Seagate charged me to overnight shipping like 9 times across all the credit cards. Wonderful…

I get on with chat. No one can figure out what’s going on. They escalate and escalate. Finally some guy says he wants me to try a different email address. I do that… and they charge me again with an order failure. Finally some guy says he’s going to do it on their side and the next day I’ll get an email with tracking. Next day… no tracking.

I get on Chat and the guy tells me they’re shipping it ground delivery, not overnight. Wonderful… I get an email from UPS 4 days later saying my order is being shipped overnight. It took them 5 days to package the drives to ship them overnight.

Today I get the two drives. One of them doesn’t start at all. I did all the troubleshooting. They just sent me a dead drive.

Seagate is not serious about their warranty support. Their systems are broken. Their staff is disempowered. Their testing is nonexistent.