This is an automated archive made by the Lemmit Bot.

The original was posted on /r/newzealand by /u/Infinite_Raccoon4976 on 2025-01-20 08:07:04+00:00.

Have I been living under a rock, or just been lucky not to experience it yet?

On 14 Jan signed up to one of MFB’s ‘come back here’s 50% off’ subscription deals after not having an order since Sept 24. Cool. Set to charge 20 Jan and deliver following Monday 27th Jan.

15 Jan get one of their ‘grab a last minute bag for 20% off’ text messages for delivery 20 Jan. Cool. As per their terminology have to sign up for a one off subscription.

Today get an email saying that the first ‘come back’ 50% off discount has been removed because I have multiple subscriptions and no longer meet the criteria because it’s for new customers or those who haven’t ordered for a while. Why is that? Because of the discounted bag I ordered following one of their texts on 15 Jan.

Ring MFB, they are adamant it is against their t&cs and will do nothing about it. Don’t see the issue with it, even though their system put it through. Customer service completely patronising. Apparently the business is now better at picking this stuff up.

So disappointed - won’t be ordering again. Put up with years repeatedly never receiving the correct ingredients or codes not applying properly but it was always rectified in a friendly and prompt manner.

Never again. So has this changed generally or did I get a bad egg today?