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The original was posted on /r/maliciouscompliance by /u/atomicwanderer111 on 2023-07-06 08:11:18+00:00.

My wife used to be an apartment manager for 190 unit complex. It was a live in situation, so we didn’t have to pay utilities or rent. We did however have to deal with residents knocking on our door all day and sometimes night, despite having clear office hours of 10-6. We had a weekend manager who had no authority, but could show apartments and help with lockouts. The owner of the complex was a dishonest ex-con and to this day I have no idea how he got the money to build the complex. This guy was notorious for squeezing every penny out of residents that he could.

When signing the lease, it was clearly explained by my wife that everything must be taken from the apartments when residents moved out. There was a strict $100 charge for all larger items that were not removed- things like beds, furniture, televisions, etc. This would all come out of the deposit made at the time of signing. When residents told my wife they were moving, she would again remind them to remove everything from the apartment or they would not receive their full deposit.

One resident we had moved out over the weekend, and had a conversation with the weekend manager. Again, the weekend manager had no authority. This resident stated that the weekend manager said it was a OK to leave a few items, and that someone would come claim the items as their own and that the items would be gone before final checks. When my wife went to go look over the vacated apartment, she found a tv, a tv stand, and a desk. My wife had maintenance come and dispose of the 3 large items, but rather than charge the typical $300 she only charged $100. My wife then called the prior resident explaining that they had left a few items, but only $100 would come out of their $700 deposit.

The prior residents were furious with my wife, and aggressively claimed the weekend manager said it was OK to leave items. My wife explained over and over that the policy is to have everything gone, and that she was actually saving them $200. The prior residents were having none of it, and would call over and over yelling at my wife to fix it. The prior residents demanded that this be escalated to the owner.