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The original was posted on /r/lifeprotips by /u/tropicalturtletwist on 2023-11-06 01:45:31.

The past two times my husband has sent his phone in for a trade in, they have called and stated there was something wrong with the phone. My husband, however, had detailed pictures of the phone he was trading in as well as a video showing the state of the phone and of him packing it up. The first time they were going to not give him the trade in value at all, the second time they were going to cut the trade in value in half for a scratch on the screen (that wasn’t there when he packed it). Each time the company said they would look into it then they quietly approved the full trade in value.

Record. Everything. Don’t trust anyone.