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The original was posted on /r/talesfromretail by /u/Meauxterbeauxt on 2023-12-01 13:22:36.

I worked at a print/ship establishment. Each month we would get marketing packets with various stickers to put on display items advertising the sales for that month. We had a regular who, while overall nice, was also very vocal and opinionated, making for interesting customer service encounters. While I was helping the customer in front of her in line, she notices the sticker on our canvas print sample and expresses her excitement that they were 50% off. Unfortunately, it was one of the many little stickers that our marketing packets are very specific in telling when and where to place them, but are not as good at telling you to take them off. So I apologized and told her that the sale ended 3 days ago and I forgot to remove the sticker. She insisted that she wanted a print for half price. I, again, apologized and told her that sale ended and I couldn’t give her a print for that price. She squared up and said, “Your display specifically says right here that these prints are 50% off. I’m looking right at it. If you don’t honor your own words, it’s false advertising and I’ll have to report you.” I smiled and in my best customer service voice replied, “Yes ma’am. I agree that the writing is important. That’s why you’ll also see right under the number 50 on that sticker it says the sale ended 3 days ago.” Thankfully, that’s when her other side kicked in and she smiled, knowing I won that one. I did tell her that we tended to repeat those sales every couple of months and called her when the next one came up and she bought 3 prints.