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The original was posted on /r/talesfromretail by /u/theo_ops on 2023-12-07 20:38:08.

Customer walks into our store and complains that the phone he bought isn’t working as it should. Our policy is 7-day exchange or refund, then 6 months repair warranty and we will swop or refund if it cannot be repaired or is too costly to repair. Phone was purchased in August, almost 4 months ago.

Manager (M): Sir, we will have to send the item to our technical department for assessment as the 7-day window has passed.

Customer ©: but the phone worked for only 2 days!,

M: why didn’t you bring it in earlier then?

C: I haven’t had a day off since then.

M: we trade 7 days a week

C: yes I work 7 days a week!

M: why didn’t you call us? Our landline number is clearly printed at the top of your till slip

C: but nobody told me I could call!

M stood her ground, C stormed out in a huff with his broken phone.