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The original was posted on /r/talesfromretail by /u/Prestigious_Dirt6167 on 2023-12-17 22:37:04.

Was just closing up yesterday. Like literally was getting the key and about to go lock up when one of our regulars came in. He had a bag from the main store across the lot, wandered around the aisles for a minute, and then came up and showed off the case of beer he got from the main store, telling me how he got this one but as he was walking home he remembered how we (the c store I work in) had the flavor he liked, so he wants to swap out what he’s already bought for one of our cases.

Obviously, for many reasons we can’t.

Except he kept arguing. He bought it at the main store so of course that means we should be able to give refunds and returns for that stores products. He has the receipt too, blah blah blah.

I explained that we can’t do refunds, returns, or trades for any product bought from the main store unless a manager has already called in giving the green light. Which none have done. I explained that we can’t because our alcohol inventory is different and our server systems are different, that some items have a price difference between store, and of course, that he bought it at a different store

He kept arguing, trying to insist that I was wrong and that I have to “honor the receipt” whatever the fudge that means, and that we have the kind he wants so it shouldn’t be an issue

Now remember I was just about to lock doors and close up shop for the night. Eventually I just had enough, told him that it is after close and he needs to leave. Immediately he changed directions, trying to argue that he’s not gotten his smokes yet, that I’m not being fair. Well, buddy, maybe you should have asked for your smokes and bought them instead of wasting my time arguing about beer after being told no.

Eventually got him out of the store, but he’s a regular who literally comes in every night so he will be back.