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The original was posted on /r/talesfromretail by /u/Linkcastle on 2023-12-18 07:45:47.

So I work in a store that has a lot of thefts. Calling Security is never an option, because they take 10 minutes to arrive, even when there was a fight at the registers that ended up requiring the police and multiple ambulances.

Because of this, people get away with a lot of things, to tue point there’s a recurring customer who’s stolen more than he’s ever bought.

This isn’t that Customer, but the other week, I was serving a customer who asked to take Cash off his eftpos Card. Not a big deal, but it failed so many times he said to just cancel the order and just walked out while I cancelled the Cashout order. That’s when I realised that he also took out the entirety of his cart, about $50 of Deli meat.

I of course knew I was going to get written up, and just mark it as a loss. At least we know what he took.

A few hours later, he came through again, his order at $400 now, full of a Lot of Premium silverware, Cosmetics and the Like. Plus he wanted Cashout. On the same card as before.

I said sure, and put his groceries on my other side, so he wasn’t in arms reach of any of it before continuing, before setting up for Cash out.

Instead of using his card he immediately asked why I moved the bags, and I told him that I was looking to clean the area while he finished his purchase. A lie, but i couldn’t tell him I suspected he was a thief.

I didn’t even mention the previous shop, but he immediately started yelling for me to give him his bags, and that I was refusing to sell to him because he stole earlier. I hadn’t mentioned it at all.

It took a few minutes for the Manager to arrive, taking over the man’s shop. Turns out his card still didn’t work, and with a huff, he just left.

So two write ups that day, one for a $50 loss, the other for suspecting a thief, but I got praised by loss preventions, so It was a roller coaster of a Day.