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The original was posted on /r/talesfromretail by /u/JackMLNX on 2024-01-05 14:59:38.

Short but sweet

Was a really busy afternoon at Schmesco, and I was manning the 10 self service tills.

I had clocked A middle aged couple look at the masses of queues for normal checkouts and begrudgingly make their way to self service.

They get off to a false start as their own bag was a thick canvas material which the machine mistook to be an unscanned item, so I go over to reset the scales.

“Eugh, these are supposed to be SELF-Service tills, what’s the point of YOU being here?” She asks me, rhetorically

I’m slightly taken aback as I don’t think I’ve ever been asked that before

“Oh, well I help customers when the machines are playing up, and can teach them how to have a better experience, approve age restricted products, and prevent folk from stealing”

She whipped round at me

“Did you just say I’m STEALING!?”

And before I could get any other words out she threw her hands in the air and said “that’s IT! We’re going to a normal checkout! I can’t believe you accuse me of stealing, I’m putting in a complaint to your manager!”

All the while I’m trying to explain that she took it the wrong way but it didn’t get anywhere as she talked over me the whole time, and wasn’t that bothered as I had other customers to attend to

Sure enough come evening time my manager comes down and says “I just had a complaint from a customer who wanted me to” have a word with you” - so this is the word with you. You did nothing wrong but if she comes back I have had a word with you”