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The original was posted on /r/maliciouscompliance by /u/Tahiti1114 on 2024-02-06 23:04:31.

I purchased a flip phone for my elderly father from one of those companies that only cater to older adults. His phone stopped working so I asked for a replacement. I was told that phone is no longer sold but there is a new version. I ordered the new phone. It worked for about a month and a couple of days then stopped.

When I called customer service the rep told me it is a known issue with the new version. I asked to have another phone sent but was told the 30 day warranty expired. I asked if this is a known issue then why aren’t you sending replacements. She said she didn’t know. The rep did some troubleshooting. It worked for a day then stopped again. I reached out to corporate and they refused to replace the phone. I asked for a refund for the phone and a refund for the last month I was charged. They flat-out refused to refund my last bill. Corporate told me to return the phone. Meaning I would have to pay the shipping cost.

After sending complaints to the Better Business Bureau, the FTC, the district attorney and posting about my experience on Google and Yelp they FINALLY sent me a return shipping label. They did refuse to refund the last month even though my Dad had, with their own admission, only used the phone for a couple of days the last month.

Cue malicious compliance.

So I sent the phone in the box it came in. I also double boxed it & packed it with a ton of stuffing. I overloaded it so much you can barely see the box the phone is in. I made sure that box was ridiculously heavy. You will pay for the last month even if it’s through your return label.