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The original was posted on /r/datahoarder by /u/sgircys on 2024-03-21 01:11:07.

Because there seemed to be a lot of interest in my previous post, here is an update as of this evening.

After waiting to hear back from EVGA all day Tuesday, I followed up via email this morning asking what the status was with this issue. I was told that their recommendation was to contact the hard drive manufacturers and try to make a warranty claim there. Unfortunately one hard drive is out of warranty and the other hard drive may be eligible for a warranty claim - but they are both out with a third party data recovery service currently having the controller boards replaced.

I wasn’t particularly happy with their “solution” as it seemed like they simply wanted to wash their hands of the situation. My reply to them outlined how this was impractical as I would need to buy new drives to migrate the data to (the data recovery company told me that they recommend not using these drives after they are repaired - only use them to migrate off the data), at an upfront cost to me. Additionally, I am having to pay for the data recovery service, shipping the drives, not to mention all of the lost time and productivity spent troubleshooting this problem.

EVGA replied that they “recommend checking on the warranty option first” on the hard drives, and the following:

I’ve never encountered a warranty that offers to cover loss of data or the costs related to the recovery of data, and to the letter of our warranty terms, we technically don’t cover any loss or damages incurred by our products either

So all that to say, I’m not exactly happy with how this is being handled, given that this matter is entirely the fault of EVGA and a serious mistake.

I’ll continue to update as this progresses…