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The original was posted on /r/talesfromretail by /u/ChocolateGreedy7283 on 2024-03-24 16:55:09.

For reference, this is a story that happened to my coworker.

Basically around that time, it was Chinese New Year, and when a large majority of the population is Chinese, not to mention a public holiday, there would be a ton of people.

However, for some reason, someone from management had decided that it was a ‘wise decision’ to have 2 staff members (there were 3 including my coworker; it isn’t a particularly big store and we use self-checkout counters) to have their 1 hour break at the same time, leaving her completely alone.

This one customer seemed to be in a hurry and asked my coworker to help her, but she was completely swamped with the crowd, and told him that she was unable to. This got the customer so angry for some reason and he wanted to complain to the company about her.

This went on for the next 5 days, and he would come everyday just to complain about her, which is just completely unjustified and annoying.

(She didn’t get in trouble because we know how busy it gets during public holidays; it also became an unspoken rule to never leave 1 staff member in the store)