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The original was posted on /r/talesfromretail by /u/Routine_Ad_8979 on 2024-04-02 20:59:28.
This post is just an observation from my side. No one is meant to be targetted in this post.
From where I am, I feel that the customers I faced daily are generally nice , except some listed below:
- The " I lived longer than you, therefore I am more experienced and I do not need to listen to you."
What happened in this situation is often the customers feel that they are more experienced, so it is okay not to follow safety advice about the installation and that they can do it however they liked it. When something happens, they will immediately turned victim and it suddenly became your fault.
- The DIY genius
what happened in this situation is that the customers try to be creative with our product and try to gaslight you into saying “yes” to this product can be done in the way they wanted it to be and when they realised you are not going to yes to it, they look for another worker to torment.
- The one with too much free time and resentment
What happened in this situation is that customers may have experienced a similar situation or they simply have too much free time so they go around to torment others. Even when you served them with a gentle tone and a smile, there is always faults to be picked on.
- The sensitive one
What happened in this situation is that every word you use, every facial expression you have and every action you do are greatly “observed” by customer. Anything they do not like is the problem, even when your face is the “rest-bitch” face.
- The one who is always right
What happened in this situation is that they hated it when you tried to correct them. When you are trying to help them come up with a solution, they refused to listen and react negatively. They will also try to find fault with unrelated stuff.
- The impatient one
What happened in this situation is that the customer cannot wait for their turn and would cut through conversation rudely just to get his question answered.
Although I am young, I feel that it is also important to have mutual respect for retail workers. At the end of the day, we are humans. We made mistakes as much as we try to avoid it.