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The original was posted on /r/newzealand by /u/Portable-Charging on 2024-04-09 02:13:23.

Hi all, I have a Samsung tv ($3200) purchased Jan 2023 that’s creating what I can only describe as a buzzing noise from the back of it and wouldn’t stop. Put in a warranty with PBtech online just to get an email saying it’s out of warranty. Called to clarify and they advised they only give 12 months warranty from the manufacturer and declined the warranty.

What’s the next step to take? Surely a $3200 should last more than 16 months without issues?

EDIT: Thank you for all your response about mentioning CGA. I just got an automated reply from them that my warranty has been accepted and to return the TV back after emailing them. I appreciate all your help.