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The original was posted on /r/pcmasterrace by /u/suarezian on 2024-04-09 18:21:41.

We are aware of a Reddit thread by user ‘adowad’ on the PCMR sub reddit where an inno3d 4070Ti was RMA’d and allegedly a Dell Optiplex 3050 returned to the customer. It is accused Overclockers UK have deceived the customer out of a faulty inno3d 4070Ti, which had been returned for repair, by sending back a Dell Optiplex 3050 in its place.

Firstly, the 3050 graphics card is not a product which Overclockers UK have ever stocked or sold. This is an OEM product with no clear branding or identifiers and, whilst we suspect it may be HP, the only way to truly identify this would be by the original owner. It would have been exclusively manufactured and distributed by the brand for use in their own PCs, therefore not a product Overclockers UK would have present in the premises. We are now working with our supplier network to investigate the graphics card in question, the origin and destination.

Secondly, the weight of the parcel has also been reported by the individual to be 500g when they returned it to Overclockers UK. However, the weight of an inno3d 4070Ti is 1.2kg, meaning what was transported to Overclockers UK was 700g lighter than the original product purchased.

Furthermore, due to the nature and value of the products Overclockers UK stock, strict security measures are in place, enhanced further by the recent move to a new premises, which severely limits the movement of products in and out of the premises, as well as between locations and departments. This, together with the genuine, dedicated, hardworking nature of our colleagues, means tampering with customer returns is not possible, including bringing foreign products from outside the premises.

Overclockers UK prides itself in its customer experience, going above and beyond to ensure our customers see minimal disruption in the unlikely event something goes wrong, as shown by our 4.7 TrustPilot rating with nearly 17,000 reviews. In order to protect the millions of genuine customers who shop online with us and allow us to continue to serve them in this way we do occasionally have to investigate cases which do not appear as they seem, as outlined and presented above.

We appreciate your support and understanding.