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The original was posted on /r/talesfromretail by /u/Curious_Ad_6039 on 2024-05-17 17:02:03+00:00.

I work in a chocolate shop which sells ice cream and drinks. And this woman and her 3 daughters (teenagers, the one in question was at least 15) one daughter wanted an ice cream so i amde hers while getting the other stuff ready for the other orders.

The daughter wanted sauce on her icecream and then shook her hand like no when i went to get the chocolate square we put on at the end and so i thought she didnt want the sauce so i threw it away. I went to make a new one and she said sorry i meant i didnt want the square and i was like no its okay ill make you a new one. Then i turned around to the mum coming up to me saying i was rude to her daughter and i needed to apologise. So i looked at the daughter to apologise and suddenly her eyes are red like shes crying when 2 seconds ago she was fine??? So i apologised and the mum was like you shouldnt be in retail if you cant talk to people. And asked for a refund and stormed out.

I was so confused, i should have asked what i had done. I look young so i think the mum thought she could bully me back.

Side note: this was at 4.30pm I had been at work since 8am…