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The original was posted on /r/talesfromretail by /u/WeaponizedDiarrhea on 2023-07-27 23:20:19.

This one is from years back when I worked at a mobile carrier store between 2006-2008. A customer came in complaining that her new phone kept turning off whenever she tried to answer a call.

So my coworker and I gladly offer to troubleshoot, ask for the phone number, and call. I picked up the call and it worked just fine. The lady asked how I did that and I said “I just pressed the answer button. Maybe the battery was going dead when you tried?”

She insisted the battery was fully charged each time, so we tried two more times just to show her. My coworker then asked the lady if she could try herself, so we dialed her number from our store phone and waited.

Her phone rings, she holds a button down and it turns off. My coworker and I looked at each other trying to hold back laughter and kindly informed this sweet lady that she’s pressing the wrong button, it’s the green one. You know, green means go. That one.

> > “I’ve never used that button before, I think my ‘Press While Ringing’ button isn’t working.” > > > “…the green button is the only one you’re supposed to press when it’s ringing, unless you want to ignore the call. Then you use the red one.” > > > “That’s not right, it says it right there! PWR! Press While Ringing!” > > >

That was one of my most memorable days from that shit job.