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The original was posted on /r/epicgamespc by /u/Redpanda374 on 2024-06-13 01:14:06+00:00.

At the end of 2022 my account randomly displayed “Inactive.” When I contacted support they told me I needed to prove I was the owner of the account. Fine. No problem. I had saved all information about my account (Credit cards, IP addresses, transaction ids, linked accounts, account creation date, ect). I even was a Support A Creator and had a creator code.

I emailed all this information to support and followed their instructions on how to recover the account. To my surprise they told me the information I provided was incorrect. I thought it possibly it was just a bad support agent and ended the chat. Same thing with another one. Five more support agents same response. Okay whats going on I spent a lot of money on this account and never broke any TOS, why is this happening. I contacted support about one hundred different times. Same response every time. I did this for about two years, attempting a new way to explain my problem to support. ZERO help from support.

Just recently I got absolutely fed up with this behavior. I have been playing Fortnite since 2017 and spent a lot of money. My Epic games account not only has my Fortnite content, but all my games and their content as well. I made a couple reddit posts to ask for advice and was told by people that I must’ve “cheated” “used VPN” or done something. They were assuming I was banned when I clearly wasn’t. I was hoping for support from people who may have had the same issue and was greeted with nasty comments. Did not help at all. Typical Reddit! XD

I did a little bit of research and I believed that Epic Games was violating some sort of consumer law. I found that some US State’s District Attorneys offer free consumer services. You can make a consumer report against a business.

I reported Epic Games to my District Attorney and got a call a couple days later from a very nice lady who wanted to help me. I gave her as much information as I could. I requested either my account be reinstated or a full refund be issued. The refund was probably a stretch but no harm in requesting it as well.

I made a post on this subreddit and, again, nasty comments. People were telling me I was the dumbest person for reporting Epic Games. I apologize if I’m advocating for my consumer rights?

About 2-3 weeks later I received a random email from a support ticket that was over a month old (They never respond to old tickets like that). I was told to click a verification link. I’ve clicked verification links about 100 times and they always declined it before. To my amazement they accepted it after TWO YEARS. I was able to log in and see all my Fortnite content.

I then received a call in the morning from my DA’s office saying that Epic Games responded to the complaint and reinstated access to my account. The DA then closed my case because a resolution occured. WOW that actually worked :O

Its kinda crazy that I spent so much time and effort trying to gain access to my own account. I hope Epic Games can improve on their system. I would never want this to happen to anyone, especially long time players.

Thanks for reading! Hope this contributes to your day!