Most consumers hate the idea of AI-generated customer service | 53% say they would move to a competitor if a company was going to use AI for customer service

www.techspot.com

Most consumers hate the idea of AI-generated customer service | 53% say they would move to a competitor if a company was going to use AI for customer service

www.techspot.com

Lemmit.Online botMAB to

/r/TechnologyEnglish · 11 months ago

Most consumers hate the idea of AI-generated customer service

www.techspot.com

A majority (64%) of 5,728 people surveyed by Gartner in December 2023 said they would prefer companies not to use AI in their customer service. Additionally, 53%...

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The original was posted on /r/technology by /u/chrisdh79 on 2024-07-10 13:19:38+00:00.

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