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The original was posted on /r/talesfromretail by /u/Total_Brother7101 on 2023-08-01 15:51:48.

This just happened about 3 hours ago

At least 3 hours into my shift I start serving a customer (let’s call her Karen). In my store we can type a number, press multiply and scan one item through so it comes through as whatever number is typed (i.e if a customer wants 4 cans of beans, I would type ‘4x’ then scan one of the cans through) and this is shown above the item I have scanned (e.g each can is 89p it would read ‘4 @ 89p’). This is important to the story.

Karen has a decent amount of items so a couple times I used the multiply method. Karen pays and walks away from the register so I start serving the next customer.

As they leave, Karen cuts in and looks mad.

Karen: you’ve charged me for 3 of these vinegars when I only bought 2.

Me: can I take a look at your receipt?

(Karen shows me the receipt and points to ‘2 @ 99p’ for the oven cleaner which is below this. I point this out to her)

Karen: you’re wrong. You’ve charged me for 3 and overcharged me. They were 49p not 99p!

Me: ma’am the 2 thing isn’t for the vinegar it’s for the oven cleaner. See?

At this point Karen keeps telling me I’m in the wrong. I also have a queue of customers lining up, a couple of them looking very baffled at Karen.

Karen then proceeds to blame me for her mistake. I gave her the right answer and she didn’t like it.

Me: would you like me to call a manager?

Karen: yes please

I then call a manager but at that point Karen’s gone.

She had also told me apparently “this” was the reason her son left the store. I’ve never seen this woman in my life and I honestly doubt her son left here…

TL/DR: Karen needs to listen and check receipts