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The original was posted on /r/talesfromretail by /u/Rufusbrau on 2024-09-16 21:27:06+00:00.

At work yesterday (clothes and homeware shop) I hopped on the tills and was serving customers. About three customers in a women returned an online purchase and then said to me ’ I really think you just need be a bit nicer to your staff’.

Me " Im Sorry…what?" Customer " You should really be nicer to your staff" Was gobsmacked.

Literally no idea where this came from, the only interactions I had with other staff while she was there were the following : " Hi Josh can you pop that in the bin please?" - for actual customer information that could get us sued under gdpr rules And “Hey Sarah love your jumper!”

I’m not even full management and I didn’t need to hop on tills I did it to help out the staff on tills. I was passing through another department and saw there was a queue. Really pissed me off as I have pushed towards a nicer work environment where I am because I have worked under proper horrible militant managers who were borderline bullies and made working life hell. Seriously why say that? And for the record they are not “my staff” they are my colleagues. Honestly, worst part about working retail is the general public