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The original was posted on /r/maliciouscompliance by /u/Ok-Pea3414 on 2024-09-21 20:22:19+00:00.
I work in the apparel industry and one of our customers is a company who frequently finds itself on lists of top 10 in the Americas.
From our location, one of their gigantic distribution centers is only about 90 mins away.
Once, when we did a very small order for them, result only about 10% of or MOQ, we thought instead of shipping it through a ExpressEx, why not just drop it off at their DC, since the shipping address was to their DC. It would get there faster than by ExpressEx and cheaper too.
When our driver went there, the DC refused to take delivery. No problem, we called the person in charge on their side with our company, and we laid out the problem. Well, the person was extremely rude and simply said,“We do NOT intend to accept any deliveries made other than the contractual method of using ExpressEx”. And shot off multiple emails to our VP, President, and our holding company’s CEO about not following contractually required methods.
So, our driver comes back, we ship the product using ExpressEx.
3p weeks ago, a frantic call and a decently large order, but extremely urgent order. Okay, we have our time estimates to complete the work and the shipping date we would be able to manage. Agreed upon, in email.
We shipped it through ExpressEx even though it was said to use any means necessary to try to get it to them by the shipping date. Enraging phone calls and screaming duels, our holding company’s CEO, went over the vendor manager’s head, and to their purchasing and inventory VP. Complained about the manager’s behavior and their previous email about only using ExpressEx as contractually stated and our adherence to the shipping date, as we packed the trailer and locked it with a seal and date on it. The ExpressEx semi came at 1:00am to pick up the trailer, not our fault. We followed the contractually stated rules.
Guess who just lost 9 major universities in college football from their vendor management portfolio?