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The original was posted on /r/talesfromretail by /u/tyw7 on 2025-01-03 23:41:38+00:00.

I don’t remember the exact item the customer was getting, but apparently, they got given a Macbook by our warehouse team, and the manager chewed us all out for it.

A customer came into the store and gave me their item collection number. Normally, items bought online for collection in-store are placed in the cupboard behind the till, but this wasn’t the case.

So I went to the warehouse and gave them the order reference number. The warehouse team apparently got a crate of “loose” items they place in pickup bags for customers.

The guy from the warehouse came out with the bag, and since the order matched, I didn’t open the bag.

The next day the manager came to me and asked, “Did you pick out the item?”

“No,” I replied, “The warehouse gave me the item.”

She didn’t say any more apart from asking me who gave me the item. I told her who did.

The following week the manager said in a store briefing that apparently the warehouse had given the customer a Macbook when the customer’s order was much less expensive. And she was grateful the customer came back and returned the wrong item.

So following the incident, I asked all customers to open the bag before they head out to confirm, “Was this the item you ordered?”