This is an automated archive made by the Lemmit Bot.

The original was posted on /r/pathofexile by /u/mariusxxz1 on 2025-01-09 19:57:03+00:00.

Image of ggg reply email in post.

What i wanted to inform about with this post is, if you had your items stolen, like ex/div gear, but not access to acount itself, if you wanna play don’t contact support, what happened is my div/ex/some gear (over 5 div) got stolen 2 weeks ago. After i saw that (in the morning) i wrote email to ggg support about it, what and when this happened i gave them time frame and asked if they can look what happened as i was offline in that timeframe, i didn’t expect to get items back as i am not new to this game, i just wanted to inform them about this, because my email ip protection don’t work on poe 2 like it used on poe1.

I NEVER LOST ACCESS and i have no idea why this support person wrote that. Seems like a copy paste. What is even more ridiculous the person is asking to change POE account password when i can’t log in to it because it’s locked by them.

Btw i had this post earlier but it seems people assumed i had no access to account before it was locked by ggg and just wanna steal something from support.

I am adding some youtuber cases where this happened (item gone, access not), so it means soon their accounts will be locked, if they emailed support and if they don’t have any priority (aka no copy paste reply).

SnooBAE85:

Ashimar:

TLDR: items stolen, emailed ggg, 2 weeks later got account locked while mapping.