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The original was posted on /r/talesfromretail by /u/Competitive_Mochi on 2023-08-12 19:16:22.

This happened a few years ago when I used to work for a shipping/retail center. The company would also rent out computers for customers who want to use them. I remember it was rush hour, and I just finished helping out a guest do an international shipment and guided them through proper documentation when a lady was about to walk out after using a computer without paying was called by the manager. She looked at me and pointed the blame at me, telling me that it was my fault for not informing her about the charge (By the way, there’s a considerable poster in front of each computer saying the procedure and how much it cost). I can’t even talk since she started screaming and saying I offer the worst service and I’m pretty pathetic. The manager offered to waive the fee, but she started saying she wasn’t broke and was only upset because she wasn’t informed about the cost (3 other staffs were at the back talking). Before she left, I was told again that I had given the worst service ever.

I eventually became in charge of that center and I made sure all my staffs are treated correctly and are respected. One of my staff had the same experience I had, and I told the customer about the proper procedure of waiting for a staff to help them rather than taking initiative into something they don’t understand. I was hated for sure but, at least all my staff understand that I appreciated and care for them.