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The original was posted on /r/newzealand by /u/powerkickass on 2025-01-26 11:40:25+00:00.

They have been making it difficult for me to cancel my mobile plan

I cancelled my plans with them online before, no issue. This time, the cancel plan button ‘didn’t work’ and asked me to call customer support. I rang, and the Indian lady claimed there were no plans under my number, and “made sure” there were no more bills under the number.

Fast forward to now, I’m overseas, and I find they have charged me for another two months. I can’t cancel again, sent them an email about it and it’s been 4 days without response.

Seems like there’s a whole list of complaints on this sub regarding their behaviour. Seems like a shady-as-fuck company now. Anybody else having problems with them?