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The original was posted on /r/linustechtips by /u/SaikerRV on 2025-01-31 17:04:12+00:00.

I’m starting to think MSI end goal with their RMA service is to make it as slow as possible as they can, annoying the customer beyond any limit and make him believe he needs to pay for stuff his warranty covers.

So after months pursuing legal actions from the last RMA claimed in their Portugal Service Center, and having received my laptop back half repaired after filling several complaints in my Consumer office and other law enforcement institutions in Spain. Immediately asked again for a RMA request since the thermal issue wasn’t fixed and my laptop was still reaching abnormal temps shutting down constantly. This time I asked them to not send the laptop to Portugal since it was a third party company hired by them to make repairs and they answered saying that I could send it to their official one in Poland, agreed hoping this time things would change and oh god if I was dumb enough to believe this.

Long story short: they went with the same predatory modus operandi only that now they updated their quoatation to not fall under any of the big fuckups they commited on the letter sent on my first RMA so no more threats claiming that they will keep my laptpp if I don’t pay this time or charge me for having my laptop in their facilities! Wow that’s all the feedback they got from my last complaint: not be dumb enough to threaten the customer with a public letter, neat! (Here’s the thread if anyone wants to catch up). Since I have everything documented (I learned a very valuable lesson to film everything) from the moment they handed me the laptop back, me opening it and testing it right out of the box, so now again i’ll just have to waste more time and resources on filling complaints to get it again repaired after 2 or 3 months of waiting. Isn’t that exciting?

I just don’t get how MSI can make this up, genuinely. I’m beyond disgusted and tired of this shit CS RMA thing, they’ll make me go through all the hassle I went through last time filling complaints left and right and waste my time until someone in the Consumer office gets to see my case and start researching it. All this while they gate me from having a functional laptop just for the sake of making the process painfully slow to fuck up with the customer. It’s disgusting, it’s insulting and ultimately predatory.

Oh, and this laptop costs 3.5k€ and they’re ratting their way to not cover a 200€ repair and try make the customer pay for it.

Please please, if you ever buy something from MSI be aware of how predatory and scummy their RMA is. One could say that I just had bad luck on my first iteration with them but when this happens back to back, literally right after the previous RMA (where they didn’t even adress the issue and sent anyways back the laptop only fixing the damages they caused to my laptop lol), with two different repair center across the continent, you know the issue is on a major scale buried deep into the brand policies and how to approach their customers.