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The original was posted on /r/azure by /u/apdunshiz on 2023-08-24 13:52:03.

I reach out to support maybe once every few months or so, whenever I have a simple question on how something works and when the documentation is confusing as hell. The only problem, I’ve never had any of my support tickets actually resolved. I just cancel them because the reps I get do not usually have basic technology skills to even understand what I am asking.

I just reached out yesterday on why my managed instances are showing private IP addresses, on public DNS servers like Google, when I do not have a private endpoint and public access is denied. The rep tells me that a private endpoint does not exist and asks me if I would like help on setting up a private endpoint. I then respond, try to clarify with pictures, but still the rep has no idea.

Am I the only one here?

Thanks!