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The original was posted on /r/talesfromretail by /u/AdrielBast on 2023-08-26 23:00:52.

So it’s been a while since I posted here. I left the problematic store a year ago, and I’ve started working at a new store about a month ago. Its a convenience store / gas station that’s part of a larger grocery store. It’s been miles better over here. Usually we only get issues from out of towners upset we dont their cards here, but on occasion we get those customers, the argumentative ones.

In this case we have a guy who comes in every other day. He always gets a 4-pack of vuse pods. Ours are priced at $28.99 while our two packs are 18.99. Thing is he always pitch’s a fit, arguing that our 4-pack is supposed to be 18.59, and that “you still haven’t fixed the prices!” When I tell him his total. I generally hold my ground and he either buys it or gets something cheaper while whining about having to do that.

Today I came in and our boss was in doing inventory. I brought this up to him so he grabbed a piece of paper, wrote 28.99 and taped it to the shelf. Problem solved? Nope.

Guy came in a few hours later, demanded his pods, and then flipped out as expected when told the price.

Him: that’s not the right price! You still haven’t f*cking fixed it, it’d been wrong for over a month!

Me: No, that’s the correct price. Our boss confirmed it and put that price tag on himself.

Him: No, that’s wrong it’s always been 18!

Me: I don’t know where you got that our four-pack is cheaper than the 2-pack, but it’s not, and anyone who sold it to you at that price either didn’t know better or didn’t want to keep arguing. I’m sorry but if you want the 4-pack this is the price for it.

Him: that’s f*cking bullshit! I might as well go back to smoking at that price! If you’re going to charge me that much then I’ll go buy from somewhere else!

Me, already putting the pods back on shelf: That’s fine. If you find someplace that sells a 4-pack for $18 then go right ahead, buy where it’s cheaper at.

He stormed off after that, swearing some more, called me a “f*cking bitch”, and was gone. I fully expect to see him again on one of my shifts next week to go over this song and dance again, but it’s way less stressful and anxiety inducing dealing with his type at this store as opposed to the old workplace.

Edit;

He came back today. No swearing or cursing. Just meandered in like a sullen child buying some food and energy drinks. Idk if he was just calmer than yesterday or with there being three police cruisers right out the door kept him in check, but no complaining and arguments. I consider that a good interaction.