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The original was posted on /r/ziplyfiber by /u/akulbe on 2025-04-11 21:20:44+00:00.

/u/jwvo I’m going to address these directly to you, in hopes that you can affect some change in the org.

I can no longer talk normally. The best I can do is a raspy, breathy whisper. Talking on the phone is VERY difficult, this is my new reality. (bilateral vocal cord paralysis)

1. As a Ziply Business customer… why do I have to call in every time I want to talk to customer service? Why not provide chat to biz customers as well?
2. What’s the deal with business plans and multigig? If I switch to residential, I can get multigig plans, but not for business??? There’s obviously no technical limitation for this. What’s the reasoning behind this? Do you have any plans to offer multi-gig plans for business? when? (One of the residential folks said, on chat, that you DO offer multi-gig for biz, but then talking to a biz rep, they said no… so whiplash.)

Thanks.

Still love the service itself. :)