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The original was posted on /r/india by /u/PuzzleheadedBlock303 on 2025-05-05 10:34:07+00:00.

I’m genuinely at my wit’s end. I had to return a Rs. 5000 Uniqlo parcel, and in the middle of a hectic hospital posting, I got a call from a delivery guy saying he was there for a return. I assumed it was Uniqlo (it was my only return), so I rushed and handed it over.

The guy never asked for an OTP. Never checked the parcel contents. Just took it and left.

Later that same day, I got another call — this time from Delhivery, saying they were supposed to do the pickup. That’s when I realized I gave my Uniqlo parcel to a Bluedart agent by mistake.

I panicked and called the earlier guy. He said he was from Bluedart and assured me the return was being processed. I even got an AWB number — but now the tracking shows the parcel is being returned to some random company called Acetron Technologies. I never authorized this.

I’ve called Bluedart multiple times — their responses are confusing, cold, and basically amount to “we can’t do anything now.” I called Uniqlo and they said they only use Delhivery, so this wasn’t their process at all.

I even tried calling Acetron (which apparently handles returns for URBN, and I did return a powerbank to them weeks ago), but no one picked up.

It’s been days, and I’ve been chasing every phone number, email, and customer care line possible. No help. No parcel. No refund.

I filed a complaint with National Consumer Helpline, tagged them on Twitter, and even tried emailing the brands — silence.

I feel so dumb for trusting the delivery guy, but also — how is this kind of logistics mishandling even possible? How can Bluedart pick up a parcel without checking, and just redirect it somewhere random?

If anyone here has gone through something similar or knows how to escalate this — I would really appreciate advice. Or even just support. I just want my money back.