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The original was posted on /r/maliciouscompliance by /u/Great_Palpatine on 2025-05-31 07:15:58+00:00.

Another funny retail story.

When I was working in retail, we had this regular customer who just loved to complain about almost everything.

But nobody at the store ever took her feedback to heart.

One day, she came in to complain about the diapers that we were selling. “The pack is too big, the quality is not good, it shouldn’t be displayed here in the store, etc… You need to give this feedback so that it will be just right!”

Aha! Give this feedback to the management? The feedback chosen specially for the management? That feedback?

Always the helpful staff, I gave her a big smile.

“Sure! You want me to give this feedback in the best possible way?”

I could see her eyes light up.

Finally! Someone who takes my feedback seriously! (I assume this was probably what she was thinking.)

I gave her the contact of the manufacturer, and told her, “You know, you are absolutely right! The manufacturer best listens to the customer, we retail staff have tried to give feedback many times before. The best way is that they hear from you directly! That is the best way for the manufacturer to adopt your feedback and listen to you!”

Her expression faltered, “Uh… no, it’s alright, you know what, it’s all fine, really…”

And she turned around and scampered out of the store. I didn’t see her during the remaining time I had at the store.