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The original was posted on /r/maliciouscompliance by /u/coffeebrewcrew on 2025-06-01 00:24:08+00:00.

First time poster, long time reader.

So I’m currently part time in a pharmacy, been a tech for almost 10 years and we are fairly busy consistently every day, even on weekends. We got metrics, we got expectations and you guessed it - we always get more stuff to do that makes no logical sense with the demand of the store.

A few months ago our district manager came by and did an audit, we did fine besides a few things but now required we ask for almost everything when someone picks up meds. We aren’t talking about verifying allergies or conditions, no he wants us to ask about that, immunizations, pushing for the + service, using the online app, asking if they know someone to transfer here… basically about 12 tasks per person.

The issue as it always is with district managers is they want metrics but don’t understand how detrimental they are to ask for when you’re also wanting us to get a good score, which also is ranked by how fast we service people.

So we don’t do all of it, but when he comes in, we have to do it. And since he was here a week ago, decided to let him see how slow all this stuff can be.

It was around 3 PM the Friday prior to Memorial Day, so everyone’s getting set to go out of town, including him but he’s stopping in to check on things for reasons.

Anyway, it’s busy and we’re down a person cause of sickness. And since he’s here… well, time to cue the malicious compliance.

I have a patient come up and I ask her EVERYTHING. Got allergies? Medical conditions? Need shots? Have you heard about online delivery? Do you want to? Do you have specific questions on your med? We have an online pet pharmacy, did you know that? Also, in case you change your mind about shots, did you want a report? Need any other refills?

By the time I’m done, she had to get counseled anyway and we had a line of six people behind them. She asked me why there was so much to ask for a simple pick up when I brought her down and I told her “Well this is our district manager and he wants us to make sure you’re well informed! If you have questions while he’s here he’ll gladly listen.”

Yeah he didn’t like that cause she complained. And someone else in line after did the same thing due to the wait.

Anyway, soon after we were asked to “use our best judgment” when it comes down to informing people “for the needs of the business.”

Thanks DM!