This is an automated archive made by the Lemmit Bot.

The original was posted on /r/talesfromtechsupport by /u/Haunting_Wasabi_5521 on 2025-05-31 18:56:19+00:00.

Yesterday something happened at work that reminded me of stories on this sub.

So I work in shifts as a technician in a datacenter. Outside of office hours there is only me and some security guards on site. While IT related problems are usually not for us techs to deal with, as we have an IT department for this stuff, we technicians are often the first line of fire when an IT problem surfaces because we are always on site.

Yesterday was a national holiday, so no one on site except me and the security guards. One of the guards calls me and says his security camera system wont log him in properly anymore and shuts down immediately when login is done. I explain that I have no clue about the IT side of things, but I can at least take a look to see whats up.

It turned out that somehow he had minimized the camera system on his desktop to such an extent that once it had started up, it “disappeared”… all it took to fix his issue was to maximize the program from the task bar…

Hope you enjoyed, thougt this would be a nice story about “user experience” vs reality :)