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The original was posted on /r/xreal by /u/MagnusMaximas on 2023-08-31 00:39:50.

I had a problem with my xreal glasses Cracking…contacted Xreal support and the sent fed ex next day to pick them up…3 weeks later I got a new pair back…Emails were swift and best service ever from a company…Thanks all at Xreal for being understanding and Brill.