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The original was posted on /r/talesfromretail by /u/artfanatic_809 on 2025-06-21 02:11:56+00:00.

I work as a merchandiser in a big box store. I delegate sales/product knowledge questions to whatever department I’m working in that day. If it’s an inventory related thing, I can usually help. A customer approached me while I was working on clearance and asked if I could get something down for him. When I asked him to point it out, he was rather brief and impatient, even offering to get on the ladder and get it himself. Definitely a safety violation. What he was requesting was not only high, but also had a ton on other merchandise stacked on top. Even if I was 10 feet tall, it would’ve been nearly impossible to get it down from the top rung without pulling it out directly and having all these other boxes going flying everywhere. I turned to him and told him that it wasn’t happening without a machine. We use power lifts for things that are too high, big or bulky to get down with a ladder. He complained to his friend this it was ridiculous that I needed power equipment for something “so simple”. I didn’t care. I’ve fallen off a ladder before at a past job and I was surely not risking it happening for someone this rude. A couple minutes later, I returned to the aisle driving the machine. Unsurprisingly, they were gone, probably to go to a competitor. I decided that since I was there, I’d downstock the item anyway. If they returned, it would be there. If not, someone nicer could buy it. My supervisor said I made a good call and thanked me for keeping myself and others safe.