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The original was posted on /r/talesfromtechsupport by /u/glenmarshall on 2025-06-21 21:24:42+00:00.

I friend of mine left a voicemail asking me how to turn off his laptop computer. He just converted from Windows 10 to 11 and thinks the shutdown procedure has changed. He is one of the many computer users who learn by rote and lack the context to adapt to change.

I responded with an email, telling him to press the key he uses to turn on the computer. Now I’m wondering if I’ll get another call. If that happens I may tell him to unplug it and wait until the battery drains.

Previously while he was in the middle of the upgrade he called and asked me how to respond to the license agreement. He being a retired lawyer had read it all and wondered if he could modify it. I told him that if he wanted to use Windows 11 he had to accept the agreement.