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The original was posted on /r/talesfromtechsupport by /u/dlongwing on 2025-06-27 19:39:05+00:00.

We just got a gem of a ticket. A user who’s known for not being the most technical sent in the following:

Subject: Wires

Good Afternoon, I was told to send a ticket for IT to reset something to be fix ,whatever you need to fix. Thank you.

I have a macro for tickets like this one, and it’s never been more needed than today:

"Hi $user, We’re going to need some more details before we can diagnose this issue. Can you walk us through the problem? Please provide as much information as you can.

Sincerely,

$HelpdeskUser"

Now, I try to be charitable to folks who are less technically inclined. Not everyone is great with computers… but there’s a line between not being tech savvy and not being qualified to ask for help.

Busy friday folks. Something to be fix.