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The original was posted on /r/linustechtips by /u/arch_parch on 2023-09-01 19:52:01.

I know this has been said before, but the LTT customer support are truly on another level. I bought a black and gold water bottle about 9 months ago (before the warning about the ink was added to the site), and they offered me a new one for free straight away!

Would 100% recommend trying to get another bottle if you’re in the same situation - the support team replied within a minute of me sending my complaint form.

Just wanted to share something good after the last few weeks of turmoil!!