Hi everyone, I'm from Deoghar, Jharkhand. On 24th June 2025, I went to the Aditya Vision store to buy a laptop. For those who don’t know —...
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The original was posted on /r/india by /u/DudeHuman on 2025-07-16 15:17:10+00:00.

Hi everyone,

I’m from Deoghar, Jharkhand. On 24th June 2025, I went to the Aditya Vision store to buy a laptop. For those who don’t know — Aditya Vision is a big electronics retail chain in Bihar and Jharkhand.

I liked a laptop, but it wasn’t in stock. They told me they could order it and asked me to pay ₹500 as a booking amount, which I did.

That same night, they called and said the model was not available anymore. So I requested a refund the next day (25th June) filling necessary details like bank account number, IFSC code etc. They said it would be refunded in 1 week. After 1 week, they said to wait for another one week.

Still, nothing happened.

I visited the store multiple times, called the staff and customer care — but got no clear answer. Only delays.

What finally worked:

On 15th July, I filed a complaint at the official government website:

https://consumerhelpline.gov.in/

(also called National Consumer Helpline or NCH)

And guess what — on 16th July, the ₹500 refund was credited to my Bank account via NEFT from Aditya Vision.

Why I’m sharing this:

This is not about ₹500.

It’s about the fact that many people don’t know there’s a working, official platform for consumer issues in India — and it works, even in small cases.

If you’re ever stuck with refund delays, poor service, or being ignored after payment, you can raise a complaint here.

What is NCH?

The National Consumer Helpline (NCH) is a government portal by the Ministry of Consumer Affairs. You can:

  • File complaints against sellers, brands, stores, etc.
  • Track progress online
  • Use it for offline and online purchases
  • All for free

✅ Website: consumerhelpline.gov.in

📞 Toll-Free: 1915

My advice:

  • Keep proof of payment and communication
  • Don’t waste time running around if they’re delaying
  • File the complaint — it’s easy and takes just 10–15 minutes
  • Be patient but firm — and you’ll most likely get your resolution

I hope this helps someone who might be facing something similar.

TL;DR:

Paid ₹500 advance at Aditya Vision (Deoghar) for a laptop on 24 June. They couldn’t deliver and delayed the refund for 3 weeks despite visits and calls. Filed a complaint on consumerhelpline.gov.in on 15 July. Got the refund on 16 July.

National Consumer Helpline works — use it if you’re facing refund or service issues.