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The original was posted on /r/ziplyfiber by /u/jwvo on 2025-07-18 23:21:58+00:00.
For the folks impacted in the Richmond Beach Washington area I wanted to let folks know that we expect service to be back in a couple of hours at the latest, we had to power down the entire central office due to a battery emergency that caused a safety issue (large amounts of hydrogen production).
We are working with the fire department to ventilate the rooms involved and to disconnect the batteries, once that is done we expect to restart the CO on generator power (we had to turn off utility and generator to remove a risk of sparks).
According to my team this is the first time we have seen this type of batteries fail in a large quantity, apologies for the issues and please bear with us while we address the safety issue.
We will release more details as we have them. here is a picture from before we powered off the site showing the state of the batteries (note that each one of the 24 in this string is similar to a car battery but 875 lbs) which is why we have to use extreme caution in this kind of failure.
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