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The original was posted on /r/talesfromretail by /u/kinkywayne on 2025-07-23 15:30:53+00:00.

We do home appliance delivery for your local big box store and one of our clients takes customer reviews way too seriously.

Delivery time frame provided to customer when scheduling: between 9:00am and 10:00am

Delivery ETA provided to customer via text with a link to track the truck in real time (text sent the day before and day of): 9:41am

Actual arrival time: 9:38am

Customer review: 1 out of 5 stars

Customer complaint: “I was ready and waiting at 9am, but they didn’t arrive until 9:40. Wasted my time.”

Now we have to have a meeting to discuss what we could have done differently, which is required by our client for any 1 star review.