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The original was posted on /r/nexdock by /u/eakf on 2023-06-18 18:01:37+00:00.

I cannot get the touch screen to work on my Win 11 Pro PC.

Everything else seems to work. I’m using it to write this now. Keyboard, trackpad, miracast display, all seem fine. But touch screen just doesn’t work at all.

Not my first rodeo, I googled the snot out of this and tried many of the options that come up when you search for something like this. I’ll try and fend off the “did you try…” answers here.

  1. My device manager shows the “HID-compliant touchscreen” entry. I have disabled/re-enabled, deleted/reinstalled, and checked for all updates. The device ‘looks’ available.
  2. I have thoroughly checked for driver/windows updates.
  3. I have rebooted in-between all changes.
  4. I have changed bluetooth adapters (ensuring only one active at a time) and repositioned them for interference/range issues.
  5. In settings, “no pen or touch input is available for this display” (despite the touchscreen entry active in device manager). “Tablet PC settings” does not appear in settings either.
  6. I have run various system trouble shooters and file checkers like sfc /scannow and msdt.exe -id DeviceDiagnostic and a couple 3rd-party checkers to verify my installation of win11 is completely fine.
  7. I have not installed any screen-protectors
  8. I have activated recommended related services that were set to manual start
  9. I have ensured my power options were not turning off bluetooth/usb/screens, etc.
  10. I have tried it connected by HDMI cable.
  11. The touch-screen works fine in Dex with my Samsung phone.
  12. *ETA Making the NexDock my primary/only monitor
  13. *ETA Checking control panel for the existence of “Tablet PC settings”. Also tried manually running TabletPC.cpl from System32 folder but all I get is “Tablet and Pen settings is unavailable”

I would say after all of this it “feels like” there is a windows component missing, but no search has revealed anything else to try.

Am I missing something?